About Us

Care Works was established in 2004. We are an innovative and unique organisation, committed to the delivery of high quality personal care and support services.

Our clients are primarily sourced from Greater Metropolitan Sydney, the Illawarra Region, Blue Mountains, Newcastle, Central Coast and Southern Highlands. The Head Office is ideally located in Flemington, which is virtually the geographical centre of Sydney. We pride ourselves on our ability to offer accessible, responsive assistance to our clients and staff by providing a 24 hour, 7 days a week service.

Office Hours are 9.00 am to 5.00 pm Monday to Friday. You can contact the office by calling 9397 5100 or faxing us on 8756 5434. Outside of these hours, for urgent matters, you can contact us on 0411 085 015. Our email address is admin@careworks.net.au

Our Staff

Head Office Staff

General Manager

The organization is unique because it is managed by an individual who has a spinal cord injury and uses a wheelchair for mobility. He is also a consumer of services provided by the DADHC Attendant Care Program. Professionally, he has worked in the service provision field for more than 18 years and as a result he is in the inimitable position to possess extensive knowledge and insight into the administrative structures and processes of the In-home care and support industry, plus an intimate awareness of the domestic and physical care requirements of the person with high support needs.

Service Coordinators

Service Coordinators are responsible for staff rostering and the day to day administration of direct service provision. We have two fantastic coordinators, whose hard work and dedication ensures the smooth running of our service. They both came to us from previous positions within the community care industry and we value their extensive wealth of knowledge and experience.

Administration

When you call or visit you will probably speak first to our admin assistant who will deal with your query or pass you through to another member of staff, if she cannot help you.

Clinical Resources and Training Manager

The Clinical Resources and Training Manager is a Registered Nurse with over 30 years experience, 20 of which have been spent in the physical disability field. She has also worked as a Generalist Community Nurse and is a specialist in the management of spinal cord injuries, having worked in acute care and rehabilitation, plus 10 years as a community outreach consultant and trainer.

Occupational Therapist

We are most fortunate to have our own Occupational Therapist on staff. This means we have immediate access to advice on staff health and workplace safety issues. She also conducts the OHS, manual handling and back care elements of our staff training program. Additionally our clients benefit greatly from having easy access to her professional advice and assistance in regard to their equipment and environment needs.

Clinical Resources Support

The third healthcare professional on our team draws on her nursing background to manage this busy and unique position. She coordinates our staff induction and orientation initiative, oversees our staff in home training program and assists with our regular education workshops.

After Hours Support

For unexpected situations that may occur outside of normal business hours we have a fully manned, prompt and efficient after hours service to ensure around the clock support to all staff and clients.

Personal Care Assistants

We are proud of our Care Staff. They come to us from all walks of life, with a range of skills, qualifications and personal qualities, but the one thing they all possess is a commitment to doing their work to the very best of their ability. We believe that the diversity of our workforce is one of our major strengths, enabling us to provide a personally tailored service to a broad range of clients, delivered by skilled, competent and caring workers.

We personally interview all of our Care Attendants and always try to create a good match when we are placing Carers with a service user. In order to increase efficiency, whenever possible the staff are recruited and deployed to work within (or adjacent to) the area in which they live. We carry out our own in house staff training program, which includes a comprehensive induction, on the job orientation and regular group workshops. We believe this ensures our care assistants are fully and appropriately prepared for the work they do.

Our Clients

We provide support services to a wide range of clients, including people with disabilities and those recovering from illness or injury.

Physical Disability

We specialise in providing care to people with high support needs physical disabilities. This group includes people who have congenital disability or acquired mobility impairment as a result of trauma or disease; including but not exclusively, spinal cord injury, spina bifida, multiple sclerosis, muscular dystrophy, acquired brain injury etc.

Specialist Spinal Cord Injury Expertise

We have a number of staff with extensive expertise in the care and support of people who live with the effects of spinal cord injury. We believe this experience, which is both professional and personal gives us the insight to fully understand the needs of this client group and therefore provide an appropriately individualised and flexible service.

Post Rehabilitation and Community reintegration

Many of our clients require short or long term assistance following a period of illness or injury. We work closely with referral agencies, medical services and community support programs to provide a service that helps the clients achieve optimal health, wellbeing and independence.

Short and Long Term

We can provide for clients who require assistance for limited, indefinite or long term periods.

Click here for a detailed description of the services we provide

Try us. We really do understand your needs.